This annex presents a sample set of output and intermediate outcome indicators for common justice and security interventions supported by UNDP. Grounded in the people-centred approach outlined in the Guide, the indicators help teams move beyond activity-based metrics to track tangible changes in people’s experiences, agency and outcomes. The nine dimensions of change introduced in Step 2 support teams to define and measure the types of change that matter for people-centred outcomes: shifts in people’s participation, inclusion, agency and access, as well as in institutional behaviour, responsiveness and accountability. By focusing on what matters to people, such as whether they can access justice, feel safe, are treated fairly and can act when their rights are at risk, these indicators support more meaningful measurement and more accountable people-centred programming.
| Intervention Area | Result type | Indicator | People-Centred Dimensions |
|---|---|---|---|
| Legal aid/legal empowerment | Output | % of legal aid services accessed by women, youth, persons with disabilities, internally displaced persons or ethnic minorities | Inclusion, Access |
| Legal aid/legal empowerment | Output | # of legal aid clients referred by community-based or frontline actors (e.g., paralegals, health workers, social workers, teachers, traditional leaders) | Access, Inclusion |
| Legal aid/legal empowerment | Output | # of legal aid delivery points (e.g., help desks, university clinics, mobile units) co-designed or revised through direct community consultations | Participation, Access |
| Legal aid/legal empowerment | Output | # of awareness sessions conducted by community paralegals | Access, Agency |
| Legal aid/legal empowerment | Intermediate outcome | % of community members who report improved understanding of their rights after awareness sessions | Access, Agency |
| Legal aid/legal empowerment | Intermediate outcome | % of people who report paralegal support helped them understand options and make decisions to resolve a justice problem | Access, Agency |
| Legal aid/legal empowerment | Intermediate outcome | % of people who report taking specific action to resolve a justice problem within [X period of time] of attending an awareness session/receiving legal advice | Access, Agency |
| Legal aid/legal empowerment | Intermediate outcome | % of legal aid clients who report overall satisfaction with the legal aid service, regardless of case outcome | Access, Service orientation |
| Legal aid/legal empowerment | Intermediate outcome | % of legal aid clients who report that their view of the justice system improved after receiving support | Service orientation, Accountability |
| Legal aid/legal empowerment | Intermediate outcome | % of legal aid clients who report understanding the advice or process after receiving legal aid services | Access, Agency |
| Community engagement/policing | Output | # of officers trained in community engagement, trauma response or conflict sensitivity | Participation, service orientation |
| Community engagement/policing | Output | # of police-community dialogues held per quarter where community priorities are jointly defined and documented | Participation, Inclusion, Accountability |
| Community engagement/policing | Output | # of joint police-community action plans that include priorities raised by women, youth and other excluded groups | Inclusion, Access |
| Community engagement/policing | Output | # of co-designed (community and police) safety initiatives tailored to women’s or youth concerns implemented within X months | Embedding in systems |
| Community engagement/policing | Output | # of local/national policy documents that incorporate community policing principles | Embedding in systems |
| Community engagement/policing | Intermediate outcome | % of local governments or police stations with dedicated budget lines for implementing community policing strategy by end of Financial Year X | Service orientation, Accountability |
| Community engagement/policing | Intermediate outcome | % of community members who report improved communication and trust with police as a result of police community collaboration | Inclusion, Agency |
| Community engagement/policing | Intermediate outcome | % of community members from vulnerable groups who report having a voice in local safety decisions (disaggregate by group type) | Shifting mindsets and behaviour, Service orientation |
| Community engagement/policing | Intermediate outcome | % of police officers who report increased understanding of community needs after participating in engagement activities | Service orientation, Accountability |
| Community engagement/policing | Intermediate outcome | % of community members who report being treated with fairness and respect during their most recent interaction with police | Accountability and oversight, Embedding in systems, Service orientation |
| Institutional reform (justice or security | Output | # of functional feedback or complaints mechanisms established or improved in justice/security institutions within project period | Accountability and oversight, Embedding in systems, Service orientation |
| Institutional reform (justice or security | Output | # of frontline service facilities redesigned to integrate justice, legal aid and social services (e.g., police stations, one-stop centres, justice houses) | Service orientation, Embedding in systems |
| Institutional reform (justice or security | Output | # of institutional reforms that incorporate feedback or priorities identified by women, youth or marginalised groups during consultations | Participation, Inclusion, Shifting mindsets and behaviour |
| Institutional reform (justice or security | Output | # of inter-agency coordination mechanisms established or strengthened to address justice or security bottlenecks (e.g., justice coordination committees, multisectoral taskforces) | Embedding in systems, Accountability and oversight |
| Institutional reform (justice or security | Output | # of staff trained in people-centred service delivery, including trauma-informed, victim-sensitive and inclusive practices (disaggregated by institution and gender) | Shifting mindsets and behaviour, Service orientation |
| Institutional reform (justice or security | Intermediate outcome | % of users who report being treated with empathy and respect when interacting with justice/security staff | Service orientation |
| Institutional reform (justice or security | Intermediate outcome | % of trained staff who actively participate in formal peer support or mentoring initiatives to promote peoplecentred practices | Shifting mindsets and behaviour; Embedding in systems |
| Institutional reform (justice or security | Intermediate outcome | % of institutions that have adopted performance review systems incorporating people-centred service standards | Accountability and oversight, Service orientation |
| Institutional reform (justice or security | Intermediate outcome | % of complaints received by oversight mechanisms that are acknowledged and responded to within 30 days | Accountability and oversight |
| Institutional reform (justice or security | Intermediate outcome | % of justice or security institutions that publish annual user satisfaction results for service improvement planning | Accountability and oversight, Embedding in systems, Service orientation |
